Hazize Jonuzi
Ss. Cyril and Methodius University in Skopje,
Institute for Sociological, Political and Juridical Research (PhD Student)
55-73
THE SATISFACTION OF PATIENTS WITH THE ETHICAL BEHAVIOR OF MEDICAL STAFF IN THE CLINICAL HOSPITAL OF TETOVO
(530.71 KB)
Abstract
Considering the research and paperwork we have conducted in the past, particularly on the topic of ethics and medical staff behavior, which we will also cite in this paper, we decided to implement a study to collect data more closely. This will help us understand the situation of healthcare units, healthcare services, and the ethical behavior of medical staff serving our society. Through this research, we also aim to assess how informed patients are about their rights, the competent authorities, and their satisfaction with the ethical behavior of medical professionals towards them. In this paper, we present data collected from 195 surveyed citizens of North Macedonia related to issues such as ethics in the healthcare system in North Macedonia, the ethics of medical staff in the departments of gynecology, surgery, and internal medicine, knowledge of patients’ rights, healthcare authorities, complaints, sanctions, and how the situation can be improved in the future. Additionally, in the discussion section of the paper, we will cite and discuss issues related to the ethics and communication between doctors and nurses and their patients worldwide. Thus, the primary objective of this paper is to illustrate to readers how patients perceive the issue of medical staff ethics, with a particular focus on the ethics of medical staff at the Clinical Hospital of Tetovo, North Macedonia. We will explore their experiences with healthcare services at CHT, their knowledge of their rights, and the communication between medical staff and patients. Through the data collected from the questionnaire, the level of knowledge, information, satisfaction, and reactions of patients utilizing healthcare services at the Clinical Hospital of Tetovo will be evaluated. Additionally, it aims to provide a clear picture of the further research needed to identify the main factors influencing the current situation at CHT.
Keywords: patients, medical staff, healthcare ethics, Clinical hospital of Tetovo, Sociology of life, Sociology of medicine
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